Terms & Conditions
1. These terms
What these terms cover:
These are the terms and conditions on which we supply our Products to you.
Why you should read them.
- Please read these terms carefully before make any purchase on our site. These terms tell you who we are, how we will provide products to you, refunds, and returns, and other important information.
- By purchasing the Products you confirm that you accept these terms and agree to comply with them. We may amend these terms from time to time. Every time you wish to purchase any products on our site, please
check these terms to ensure you understand the terms that apply at that time. Your continued use of our Products constitutes your acceptance of these terms.
2. Information about us and how to contact us
Who we are:
We are GENFLOW Ltd a company registered in the United Kingdom with the registered office address being Klaco House, Clerkenwell EC1M 4DN.
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.If you do not agree to these terms, you must not use our site.
3. Our contract with you
How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
4. Our rights to make changes
Minor changes to the products. We may change the product:
- to reflect changes in relevant laws and regulatory requirements; and
- to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
- We may update or require you to update the Digital Product platforms.
5. Refunds
- Once you purchase the Digital Product (Creator College Course, Template, subscription or any other product or service offered to you), this becomes immediately available to you and you will not be able to change your mind and receive a refund post purchase.
- Creator College do offer a money back guarantee. This is offered only if you have completed the full course (Digital Product), provided evidence that all suggested actions within the Digital Course have been completed by you and there is evidence that you have seen no improvement in performance or value from the Digital Product.
- If you do wish to request your money back, please contact us via support@creatorcollege.zendesk.com and share proof that you have:
- Watched all videos offered within Creator College
- Posted every day on your social channels for 30 days since purchasing Creator College. This includes daily posts on TikTok, Instagram and YouTube Shorts as well as once a week on YouTube (long-form)
- Posted 8 IG stories a day, daily
- Edited and optimised your content and channels as explained in Module 4 & 5.
- Engaged and interacted with your community daily through comments.
- Used a content calendar demonstrating that you were thoughtful and strategic about what you posted, a screenshot of your calendar is sufficient.
- Not seen any growth on any of your social media channels including following, reach or engagement in the 30 days despite all the above, this includes sharing a screen shot of your social analytics.
6. Price and payment
Where to find the price for the product:
The price of the Digital Product will be the price indicated on the order pages when you placed your order.
7. Klarna
Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-
8. How we may use your personal information
How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.
9. Other important terms
NON DISCLOSURE
You understand that one of the primary elements in purchasing our Products and learning from the Creator College is the benefit of obtaining expert guidance, teachings, materials, and exercises. Following the purchase of our Products, you will have gained access to various trade secrets and personal intellectual property of Genflow Ltd including but not limited to materials such as verbal advice, mindset guidance, content guidance, templates, modules, technical information, business advice, and/or other information that may have become available for use through your participation in Creator College. You understand and acknowledge that this information is not to be openly shared with others who have not participated and purchased a Product from Creator College, without permission from Genflow Ltd.
You agree not to share, copy, or distribute any documents or other proprietary information obtained through Creator College, and agree that you will be in violation of these Terms if you use any of the Content outlined as your own material, or repurposes and uses the Content in your own business as a product or service being offered for sale, without express written permission of Genflow Ltd. You also understand and agrees you will not disclose or use any information provided to you, other than for personal use in your own business and social media accounts without prior written permission from Genflow Ltd.
TESTIMONIALS
You understand and agree that any and all commentary provided on public social media profiles including those belonging to Genflow Ltd, may be published and used as testimonials by Creator College/Genflow Ltd. You give Genflow Ltd a non-exclusive license to use the copy as written on the social media profile, in the email, or otherwise, and repost on Genflow Ltd social media accounts, in advertisements for Creator College, or other similar channels for the specific purpose of promoting and showcasing Creator College.
If you choose to write about positive experiences in Creator College, you understands the material, along with your name and other identifying information, will likely be published on the Creator College website, social media, or otherwise. No payment or additional services will be provided in return for Testimonial, and you understand you are granting Genflow Ltd an unlimited, irrevocable license in perpetuity to use, publish, distribute, or repurpose any information provided to Genflow Ltd as part of a Testimonial.
DISCLAIMER
GENFLOW Ltd makes no warranties or representations, express or implied, as to the currency, accuracy, completeness, reliability, or suitability of the information contained or referenced in this Digital Product. The information is subject to professional differences of opinion, human error in preparing this information. GENFLOW Ltd is not liable for any loss resulting from any action taken or reliance made by you on any of the information or material we provide. If you use, or otherwise rely on, any of the information in the app you are responsible for ensuring, by independent verification, its currency, accuracy, completeness, reliability and relevance to your own personal and individual circumstances.
We may transfer this agreement to someone else.
We may transfer our rights and obligations under these terms to another organisation.
You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee).
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
Nobody else has any rights under this contract (except someone you pass your guarantee on to).
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Even if we delay in enforcing this contract, we can still enforce it later.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.